After-sales

  • 30-Days Worry-Free Return & Exchange:
    If you experience product quality issues or discomfort within 7 days of receipt, we offer free returns or exchanges (items must be unused and in original condition).
    Note: Customized prescription eyewear is non-returnable.
  • 180-Day Warranty:
    All eyewear products are covered by a 180-day warranty against non-human damage, including broken frames, loose screws, or fallen lenses.
  • One-Time Free Lens Adjustment:
    If your first pair of lenses feels uncomfortable, you may request a one-time free lens replacement within 15 days.
  • Contact Us for Support:
    For any after-sales inquiries, feel free to reach out:
Email: hello@vantoure.com