Shipping & Delivery
Thank you for choosing VANTOURE. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below.
Free Shipping
We offer free standard shipping on all orders over $99 USD.
For orders under $99 USD, shipping costs will be calculated at checkout based on the destination, package weight, and other applicable factors.
Order Processing Time
In-Stock Products
Orders for in-stock items are typically processed and shipped within 1–2 business days after payment confirmation.
Prescription & Customized Products
Prescription eyewear and other customized products require additional production time and are typically processed within 5–7 business days before shipment.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Time
After shipment, most orders are delivered within 5–10 business days.
Please note that delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, or other unforeseen circumstances.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use the tracking information to monitor the status of your shipment.
Lost or Stolen Packages
If your package appears to be lost during transit, please contact us at hello@vantoure.com, and we will assist you in working with the shipping carrier to locate the package.
Please note that VANTOURE is not responsible for packages that have been marked as delivered by the carrier but cannot be located afterward.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete shipping address, additional shipping charges may apply for reshipment.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: hello@vantoure.com
Thank you for shopping with VANTOURE. We appreciate your trust and will do our best to deliver your order safely and efficiently.